TROVE MARKETPLACE NON-DISCRIMINATION, INCLUSION, AND ACCESSIBILITY POLICY

Effective Date: August 5, 2025
Last Updated: August 5, 2025

Trove Marketplace (“Trove,” “we,” “us,” or “our”) is an inclusive, mission-driven e-commerce platform designed to empower individuals with disabilities by creating an accessible digital marketplace that removes employment barriers and promotes economic success.

This Non-Discrimination, Inclusion, and Accessibility Policy (“Policy”) outlines our commitment to ensuring that all users—sellers and buyers alike—have equal access to our services, regardless of their abilities.

1. Non-Discrimination Policy

Trove fosters a respectful and inclusive community. Discrimination, harassment, or exclusionary behavior is not tolerated.

1.1 Prohibited Discrimination
No user may be discriminated against based on:

Disability or impairment (only those who have disclosed a disability may sell)
Race, ethnicity, or national origin
Gender identity or expression
Sexual orientation
Religion or belief
Age
Marital or family status
Socioeconomic status

1.2 Zero-Tolerance for Harassment and Bias
Prohibited behaviors include:

Harassment or discriminatory language
Refusal to transact based on protected traits
Inappropriate comments about a seller’s disability

Violations may result in account suspension, termination, or legal action.

2. Inclusion Policy

Trove supports sellers of all backgrounds and abilities and encourages mutual respect and patience across all interactions.

2.1 Respectful and Thoughtful Communication

Engage respectfully and patiently
Avoid assumptions about ability or disability
Practice clear, inclusive communication

2.2 Seller Empowerment and Support

Access to resources, training, and technical help
Feedback-driven platform improvements
Reasonable accommodations upon request

2.3 Inclusive Platform Design

Accessible onboarding and educational content
Multi-format customer support (text, phone, video)
Buyer education about seller diversity and inclusion

3. Accessibility Policy

Accessibility is foundational at Trove. We aim to meet WCAG 2.1 Level AA standards.

3.1 Website Accessibility Standards

Keyboard navigability
Screen reader compatibility
High-contrast text options
Captioned and transcribed media
Adjustable fonts and spacing

3.2 Reasonable Accommodations
Sellers may request accommodations such as:

Extra time for content updates or responses
Help with uploading products
Alternative communication formats (e.g., email support)

3.3 Feedback and Continuous Improvement
Feedback is encouraged at support@trovemarket.com. We are committed to continuous accessibility enhancement.

4. Community Education and Awareness

Trove educates users on inclusion, accessibility, and respectful communication.

4.1 Education for Buyers

Educational materials provided at sign-up
Guidance on respectful and accessible communication

4.2 Training for Sellers

Business Fundamentals: Starting and managing a business
Strategic Planning: Goals, markets, and sustainability
Pricing & Profitability: Value-based pricing strategies
Inventory Management: Best practices for quality and supply
Order Fulfillment: Customer service and delivery efficiency

Training is made accessible for all learning styles and abilities.

4.3 Public Awareness
Trove promotes its inclusion and accessibility values as a model of inclusive commerce.

5. Enforcement and Accountability

5.1 Reporting Violations
Report violations using our Complaint Form or by emailing support@trovemarket.com.

5.2 Investigation and Action
All complaints will be reviewed promptly. Actions may include warnings, suspensions, or termination.

5.3 Commitment to Continuous Learning
This policy is reviewed regularly and updated based on best practices and user feedback.

6. Contact Information

For questions, concerns, or accommodation requests, please contact us at:
Email: support@trovemarket.com
Mail: Trove Marketplace, 1221 Bowers St., PO Box #61, Birmingham, MI 48012